Delete your aPass Pro account

For the aPass Pro Resident and aPass Pro Security apps by SmartPhenix Limited.

How to delete your account

Below, choose the app you use and enter the phone number (or e-mail address) and password you sign in with.
Check the account we find and tap Delete my account.
Your account is closed straight away and your data is erased 30 days later.

In the app, you can also open My Account → Delete account, which brings you to this page.

Forgotten your password? Use Forgot password in the app first. If you cannot sign in at all, e-mail [email protected] with your name, phone number and estate, and we will confirm it is you and delete the account for you.

What is deleted

aPass Pro Resident:

your account, sign-in details and profile: name, phone number, e-mail address, house number and photo;
the household members you added, and their own app sign-ins;
your saved visitors and visitor groups;
your notifications and emergency-alarm records, including the location sent with them;
your messages in estate chat groups;
your device and push-notification identifiers.

aPass Pro Security: your account, sign-in details and profile (name, phone number, e-mail address, company and photo), and your device and push-notification identifiers.

What is kept, and for how long

Payment records (estate dues, licence renewals, SMS credit and event payments) are kept for 6 years, because accounting and tax law requires it.
Your estate's gate log (the visitors who were booked, and when they came and left) is kept by your estate as its security record. Your name is removed from it.

When it happens

Your account is closed as soon as you confirm: you are signed out and can no longer sign in. Your data is erased 30 days later. Until then you can change your mind by contacting your estate office or [email protected].